Why AI and Automation Technologies should provide impact beyond productivity. As AI became a somewhat hyped collective noun for almost all kinds of digital technologies, the first question to clarify is its definition. There are various definitions out there categorizing the field along multiple dimensions. …

Upon arrival at work on a Monday morning, Joana, a relationship manager at a leading retail bank has her weekly meeting with her boss to discuss her targets. Last week, she noticed in her CRM that revenue from her existing customers had dropped down by 3% due to lost customers…